Refund & Return Policy
Effective Date: June 15, 2026
At Matizcase, we take pride in the quality of our premium phone cases and charging cables. We want you to be completely satisfied with your purchase. If for any reason you are not, our 30-Day Return & Refund Policy ensures a fair and transparent process.
1. Return Window (30-Day Policy)
Our return policy lasts for 30 days from the date your order is delivered. If 30 days have gone by since your package was marked as “Delivered” by the carrier, unfortunately, we cannot offer you a refund or exchange.
2. Eligibility for Returns
To be eligible for a return, your item must meet the following criteria:
- The item must be unused, uninstalled, and in the exact same condition that you received it.
- It must be in its original packaging with all tags, inserts, and accessories included.
- You must provide a receipt or proof of purchase (Order Number).
Note: Any item not in its original condition, damaged, or missing parts for reasons not due to our error will not be accepted for a return.
3. Damaged, Defective, or Incorrect Items
(Particularly applicable to electronic accessories like charging cables) We conduct strict quality control, but if you receive a defective, damaged, or incorrect item, we’ve got you covered.
- Please inspect your order upon reception and contact us within 48 hours of delivery at support@matizcase.com.
- Include your order number and clear photos/videos of the defective or damaged product.
- Once verified, we will arrange for a free replacement or a full refund at no additional cost to you.
4. The Return Process (How to initiate a return)
Please do not send your purchase back to the sender’s address on your package without contacting us first. Returns sent without prior authorization will not be processed.
- Email Us: Contact our support team at support@matizcase.com with your Order Number and the reason for the return.
- Get Approval: If your return is accepted, we will provide you with a Return Merchandise Authorization (RMA) and the designated return shipping address.
- Ship the Item: Pack the item securely and ship it back to us. We highly recommend using a trackable shipping service, as we cannot guarantee that we will receive your returned item.
5. Return Shipping Costs
- Customer Responsibility: For returns due to a change of mind, ordering the wrong phone model size, or buyer’s remorse, the customer is responsible for paying the return shipping costs. Shipping costs are non-refundable. If you receive a refund, the cost of the original shipping will be deducted from your refund.
- Matizcase Responsibility: We will cover the return shipping costs ONLY if the return is a result of our error (e.g., you received an incorrect or defective item).
6. Refund Process
Once your return is received and inspected at our facility, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment (Credit Card, PayPal, etc.) within 3 to 7 business days.
7. Late or Missing Refunds
If you haven’t received a refund yet, please follow these steps:
- Check your bank account again.
- Contact your credit card company; it may take some time before your refund is officially posted (Processing time usually takes 3-5 business days).
- Contact your bank. There is often some processing time before a refund is posted.
- If you’ve done all of this and you still have not received your refund, please contact us at support@matizcase.com.
8. Final Sale Items
Gift cards, personalized/custom-made cases, and items marked as “Final Sale” or “Clearance” are non-returnable and non-refundable.
Contact Information
- Email: support@matizcase.com
- Website: Matizcase.com